Frequently Asked Questions
Q: Do autographed items come with a certificate of authenticity?
A: All autographed items ship with a certificate of authenticity. Signed By Superstars provides our own holographic tamper-proof sticker on all items in a non-intrusive place. However we do sell many items that are already certified by a third party and will come with a sticker from either JSA, Beckett or PSA-DNA.
Q: What is the Signed by Superstars policy for returns?
A: See our Returns Policy page for full details.
Q: Are items shipped in protective packaging?
A: Yes! All 8x10, 11x14 and 11x17 photos are shipped in photo toploaders. Posters are by discretion, most likely rolled up and shipped in a tube. All Funko POP figures sold by SBS are shipped in a soft protective case. In addition your items are packaged securely and will contain bubble wrap and/or packing peanuts if necessary.
Q: How do I earn/redeem/use reward points?
A: Points (otherwise referred to as Superstars) are earned for every dollar spent on signedbysuperstars.com. Click the yellow star in the bottom right of any page to see more information about your point balance. You can redeem your points for discount codes to use on future purchases. Please note that only a maximum of $100 can be applied to any single order.
Q: Do you ship internationally?
A: Yes we do. We have been shipping items world-wide for the past 20+ years. Upon checkout you will be charged the appropriate shipping fee for your country.
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Shop Pay Installments
Shop Pay Installments offers customers the option to pay for their order in full at checkout, or to pay in installment payments for orders from $50 USD to $17,500 USD.
Your customers can choose between the following installment payment options at checkout:
- Four, biweekly, interest-free payments, for orders from $50 to $999.99.
- Monthly payments for orders from $150 to $17,500. Monthly installment orders are interest-bearing from 10 to 30% APR, and may be paid in three, six, or twelve months depending on the purchase amount.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Can I use Shop Pay Installments if I'm an international customer?
Shop Pay Installments is only available to customers with a United States billing address and phone number. Customers with international billing addresses and phone numbers can't use Shop Pay Installments.
Can I buy gift cards with Shop Pay Installments?
You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I miss an installment payment?
There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.